Our Story
At Heart & Hands, we understand that the process of trying to find a quality compassionate caregiver can be challenging. With Heart & Hands, your loved one will be joined by a caregiver whose goal is simply to help them live a better life, whatever that might mean for them. As a small, family-owned business, Heart & Hands is able to maintain focus on the individual.
Since 2005, Heart & Hands has focused on improving the lives of their patients. Good, consistent, quality care begins with the caregiver themselves. We focus on hiring the right people who are trustworthy, compassionate, and reliable caregivers. Our goal is that you know your loved one is in good hands. We care about who we hire and want to ensure they care about their patients. Other providers do not put as much care into their hiring process. We carefully vet every applicant through interviews, background checks, and references. We want you to be comfortable knowing that your loved one’s caregiver is simply a quality person.
Heart & Hands Care Services provides comprehensive, community-based, patient-centered services, incorporating prevention, case management, direct services, supportive services, and patient education to help clients achieve their highest possible level of health and functioning. We offer in-home care services, dementia & Alzheimer’s support, and care in the hospital and senior living facility setting. Regardless of your loved one’s need, our team will provide a customized care plan to ensure they live the best, safest life possible. We care about who we hire, and management remains actively involved throughout the process to ensure care needs are met.
Our mission and vision will be achieved through the application of our core values, including:
- Keeping our client’s health, quality of life, and well-being central in designing and delivering services.
- Recruiting, training, and retaining excellent staff
- Valuing, supporting, recognizing, and appreciating our staff, who are our greatest asset
- Adhering to the professional code of ethics of the Home Care industry.
Heart & Hands is based in Springfield, Illinois, and services the greater Springfield area. Currently, we have patients in Christian, Sangamon, Logan, and Morgan Counties.
